We want you to be satisfied with the products you buy from us. 

We have 24/7/365 ticket and email support. Please contact us at serve@veltralife.com if you need any assistance.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at serve@veltralife.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at serve@veltralife.com. 

Refunds

 We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at serve@veltralife.com.

We are committed to providing a secure shopping environment. We utilize industry-standard SSL (Secure Sockets Layer) encryption to protect your transaction data. This technology ensures that your personal information, including credit card details, is encrypted and securely transmitted, preventing unauthorized access.

Your privacy and security are fundamental to our service. Thank you for shopping with us.

Best regards

veltralife
Customer Security Team